Customer Testimonials

I have bought 2 trucks from Shane over the course of a few years. He makes it a pleasure to work with and if I have any questions I just text him. Good dude and super responsive.

Recommended

Great service! Clint Hudson was very knowledgeable, professional, and helpful in answering all the questions I had. He spent time to explain clearly what each service/maintenance entails. Car service/maintenance was completed in a timely matter. I would return and request to have Clint as my advisor again on future maintenances.

Fast service

Ernest Torres Jr. In the parts department was agreat help. He has helped me multiple times. He is always courteous,patient and professional. Went in for a battery, because surprisingly the dealer had a better deal than Autozone and other parts stores.

I was about to do business with them and was ready to buy a 2021 Red Ford Bronco that I was told it was available I was heading out the door and was texted back it was sold. I made peace with it being sold but two weeks later I see it still being used on their website and other sites to lure people in. This is poor business practice especially when people are excited about a vehicle. They even dipped the price on to make it look like it’s still there. I have been told a few times and ... Read More

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DealerRater - Feb 9, 2026

I was about to do business with them and was ready to buy a 2021 Red Ford Bronco that I was told it was available I was heading out the door and was texted back it was sold. I made peace with it being sold but two weeks later I see it still being used on their website and other sites to lure people in. This is poor business practice especially when people are excited about a vehicle. They even dipped the price on to make it look like it’s still there. I have been told a few times and also my wife it is available and I even driven by to see if it was in stock when it’s not. Poor to fool people in to thinking it’s still available I will never do business with them if they are lying to people.

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Shoutout to Cory at the Toyota service Center. He kept me updated on time while my car was being serviced and got my car back to me even sooner than promised. Super friendly and made the whole visit seamless.

I came into the dealership for an 0815 a.m. scheduled regular service and a tire low pressure warning light. I was first told 3 tire pressure sensors needed to be replaced and I said I had a hard time believing 3 sensors all went out at the same time. I asked for a video or said I would go in person to see the senor testing. I received a call back and the service advisor told me that he had a more senior mechanic re-perform test and I only needed one sensor replaced and the car would be ready by 1 p.m. ... Read More

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Google - Dec 19, 2025

I came into the dealership for an 0815 a.m. scheduled regular service and a tire low pressure warning light. I was first told 3 tire pressure sensors needed to be replaced and I said I had a hard time believing 3 sensors all went out at the same time. I asked for a video or said I would go in person to see the senor testing. I received a call back and the service advisor told me that he had a more senior mechanic re-perform test and I only needed one sensor replaced and the car would be ready by 1 p.m. I did not receive any updates but showed up at 2:45 thinking my 4Runner would be completed. It was not. I did get my care back until after 4:30 p.m. and the tire low pressure light was still on but was told to come back tomorrow and they would fix the issue. I spent almost $900 dollars on maintenance and the service advisor said they would not charge me for the sensor because of the "confusion" earlier, delay in receiving my vehicle back and having to come back to address the warning light despite being at the dealership all day. I suspect this is not true because the sensor repair was not shown in the invoice or zeroed out. I brought the car back the next day at 815 a.m. I received notification via text at 1037 a.m. that "another sensor" needed to be replaced. I authorized the repairs and still have not heard back from the dealership even after calling to speak to my advisor. I have been bringing my cars to Red McCombs Toyota Service Department for years with no issues. This is extremely poor customer service and I strongly believe they were trying to cheat me on repairs. By the way, it's the end of the second day and I am still waiting on a call from the service advisor and my car is still not ready. Horrible service! Update: I received a return call from the Service Manager Scott later that evening. He thoughtfully listened to my complaint and did his absolute best to make things right. Hence the change in the rating from a 1 star to a 3. I have been taking my car to Red McCombs for years and this is the first time I had bad service. Thanks to Scott's call, I will take my vehicles back to Red McCombs and hope for better service.

I was a bit skeptical about coming in today...but to my surprise they did everything and almost anything to give me exactly what I wanted not just the car but the payment I was after aswell....extremely happy to be out of the situation I was in...Thank you to the management staff for adjusting everything to get what I wanted

I needed some info on my Tundra. It was a strange request, but after a chatting with a few people, I got my answer. 33

Had to wait about 2 hours for my car service. They have plenty of seating, a coffee bar, and TVs. They also have a shuttle, but I opted not to use it this time.

Yesterday I had my first service appointment at Red McCombs Toyota in San Antonio . I was greeted by a wonderful gentleman who introduced me to Luis Avila. Luis took care of me from beginning to end! I also purchased a part from Manuel Munoz! Mr. Munoz ordered the part for me many months ago and still remembered the transaction! The part was waiting for me! Luis helped me with my new Texas license plate installation! It was not easy , but above and beyond ! Thank you !

Aaron Shoilekov in the service department is outstanding!!! I called to get a price on a pre purchase inspection for a sequoia i was thinking about buying. Aaron went out of his way to get me a ton of information on the exact car I was looking at, its service history, and all of the decline service that was not performed recently. He pointed out the most important information about the car, and some recall services. He is a real asset to Red Mccombs Toyota. In a time where customer service has been declining in all types of business, it’... Read More

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Google - Nov 13, 2025

Aaron Shoilekov in the service department is outstanding!!! I called to get a price on a pre purchase inspection for a sequoia i was thinking about buying. Aaron went out of his way to get me a ton of information on the exact car I was looking at, its service history, and all of the decline service that was not performed recently. He pointed out the most important information about the car, and some recall services. He is a real asset to Red Mccombs Toyota. In a time where customer service has been declining in all types of business, it’s nice to see someone caring about their customers, and going above and beyond.

My experience with Red McCombs Toyota was super frustrating. I got a Toyota SmartPath quote for a 2025 Tundra Limited CrewMax at $57,860 with 0.99% APR. Cool, right? Then I followed up and got… basically the same truck, but suddenly the price was higher with “add-ons” tacked on. Like, what? I tried to get answers, asked for a breakdown, and nothing total lack of transparency. It just feels shady that the same truck suddenly costs more and my original quote wasn’t honored. Definitely left me frustrated and losing trust. If you care about clear pricing and not feeling played, maybe look elsewhere.

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When getting your vehicle serviced, ask for Erica. She is very knowledgeable and her customer service is top notch.

Got a flat tire and Jeremy Adams has been really helpful. He gave us clear time and price estimates, and our mechanic actually managed to beat the expected time by half an hour. The price falls within reasonable range.

I've been a Toyota customer for 9 years now and I rarely leave a review, even when my experiences have always been great. This last visit was unscheduled due to a last minute emergency, and the service was without a doubt the best one yet! Roy Martinez went the extra mile to make sure I was taken care of, he reminded me of why I chose Toyota in the first place years ago. He and his officemate, Sean Gonzalez, were amazing during my visit, they make you feel very welcomed and you honestly forget you're there for a car ... Read More

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Google - Sep 30, 2025

I've been a Toyota customer for 9 years now and I rarely leave a review, even when my experiences have always been great. This last visit was unscheduled due to a last minute emergency, and the service was without a doubt the best one yet! Roy Martinez went the extra mile to make sure I was taken care of, he reminded me of why I chose Toyota in the first place years ago. He and his officemate, Sean Gonzalez, were amazing during my visit, they make you feel very welcomed and you honestly forget you're there for a car issue, my wait time felt like a breeze! Roy took time to also answer and explain in detail several general questions I had about my car and I learned a lot, definitely appreciated that! I also want to give a pat on the back to Scott Knight, who I understand is responsible for the outstanding customer service of this team!

We bought our second Toyota here, and just had our first service. I am very impressed with their service team, and how fast they were able to complete the service. Yes we had an appointment, but to have the service done in 45 min. was outstanding. I have been to several toyata dealers for my first toyota, and would wait hours for service appointments. I am highly impressed with Red McCombs with both the purchase of our car and now their service department. Keep up the great work!

I bought a used Chevy, because this is a Toyota dealership, they couldn't "cerify " my vehicle. They also couldn't get rid of it fast enough. The finance officer I worked with was not exactly truthful, he didn't print out all the papers so I wasn't clear on a few details like monthly payments & interest rate. Also the 2 year warranty is bundled into the 6 year loan. Smart people don't finance things like that. When I returned to cancel the warranty, another finance officer did print out all the paper work. I am happy ... Read More

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DealerRater - Aug 16, 2025

I bought a used Chevy, because this is a Toyota dealership, they couldn't "cerify " my vehicle. They also couldn't get rid of it fast enough. The finance officer I worked with was not exactly truthful, he didn't print out all the papers so I wasn't clear on a few details like monthly payments & interest rate. Also the 2 year warranty is bundled into the 6 year loan. Smart people don't finance things like that. When I returned to cancel the warranty, another finance officer did print out all the paper work. I am happy with the car I bought, but not the bait & switch the salesman used to get me into dealership. Always Buyer Beware

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I had an outstanding experience with Tanya Williams, Service Advisor at Red McCombs Toyota! From the moment I arrived, Tanya provided top-notch customer service. She was friendly, professional, and made sure I was kept informed every step of the way. What impressed me most was how efficient the whole process was—my vehicle was ready in just an hour! Tanya made sure I knew exactly what was going on during the wait, which gave me peace of mind and showed how much she values her customers’ time. If you're looking for someone who’s attentive, knowledgeable, and genuinely cares ... Read More

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Google - Jul 21, 2025

I had an outstanding experience with Tanya Williams, Service Advisor at Red McCombs Toyota! From the moment I arrived, Tanya provided top-notch customer service. She was friendly, professional, and made sure I was kept informed every step of the way. What impressed me most was how efficient the whole process was—my vehicle was ready in just an hour! Tanya made sure I knew exactly what was going on during the wait, which gave me peace of mind and showed how much she values her customers’ time. If you're looking for someone who’s attentive, knowledgeable, and genuinely cares about your experience, I highly recommend asking for Tanya Williams. She made the whole service visit smooth and stress-free.

Absolutely 5-star service from Roy! I showed up without an appointment needing maintenance and a loose part fixed, and Roy got my car in immediately. Everything was taken care of in less than an hour. Incredible efficiency and customer service. Highly recommend!

Absolutely 5-star service from Roy! I showed up without an appointment needing maintenance and a loose part fixed, and Roy got my car in immediately. Everything was taken care of in less than an hour. Incredible efficiency and customer service. Highly recommend!

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Tonya the service writer was awesome—super professional and honest. She got me set up with the proper tune-up I needed for my Tacoma without trying to upsell anything unnecessary. Really appreciate her transparency and efficiency!

Mr. Brandon Goddard in the service center made me completely change my view on dealerships and their maintenance departments after my recent experience. Attentive response time, great communication, fast & easy service. My wife has a 2019 Toyota Rav4 that had a known service issue which reflected an engine maintenance light on her dash board. After research I found that this was a common issue on that particular year model and the recommendation was to reach out to a Toyota dealership to see if it qualified for service with costs covered by Toyota. I contacted 3 dealerships total, requested calls back, submitted ... Read More

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Google - Jun 11, 2025

Mr. Brandon Goddard in the service center made me completely change my view on dealerships and their maintenance departments after my recent experience. Attentive response time, great communication, fast & easy service. My wife has a 2019 Toyota Rav4 that had a known service issue which reflected an engine maintenance light on her dash board. After research I found that this was a common issue on that particular year model and the recommendation was to reach out to a Toyota dealership to see if it qualified for service with costs covered by Toyota. I contacted 3 dealerships total, requested calls back, submitted web requests, but no one ever contacted me. Except for Brandon. Literally within 2 hours of submitting the web request through their website, Brandon called me and requested some vehicle information to see if it qualified for the no cost service. Sure enough it did and he also let me know there were 2 active recalls on my wife's vehicle that would also be covered. He offered to schedule an appointment as soon as possible to get all the maintenance done, confirmed the no cost, and said he could have the vehicle ready in a day. Well true to his word, we dropped her car off the night before so it would be ready for the service team first thing the next morning, and by 3pm the following day it was finished. We came by that evening, signed some release paperwork, and was out in less than 5 minutes. No charge, no hidden fees, just a quick and easy experience. Working in customer service myself, I always appreciate and recognize when someone is good at what they do and I think it should be highlighted. Thank you Brandon and the Red McCombs Toyota service team!

My favorite Toyota of all. They always get me in and out in a timely manner. They provide great service, and have friendly staff. Thank you Tim from the service department for your professionalism, and kindness. I’ve bought two vehicles from this dealership and for any future purchases I’ll be coming back to Randy. The sale process went smoothly, and I got everything I wanted. Thank you Toyota.

Excellent service and quick.

Get some reliable horse shoes that roll and keep you rolling 🙂

Always excellent and friendly service. Nate Villarreal has been my Service Advisor the past several times for both my Tacoma and my wife’s Camry, always very polite and quite informative. I highly recommend coming to Red Mccombs Toyota for any service needs, Thanks Nate

I had an outstanding experience with Timothy at Red McCombs Toyota! His professionalism, knowledge, and dedication to exceptional customer service truly set him apart. Timothy went above and beyond to ensure my needs were met, answering all my questions with patience and providing expert advice. His attention to detail and commitment to making the process smooth and stress-free were greatly appreciated. I can confidently say that Timothy is one of the best in the business. If you’re looking for top-notch service, he’s the person to see! Highly recommend!

2010 vehicle. Service Agent Erica was great. She is only reason I am submitting 5 stars.

Just had my 100,000-mile service done on my 2017 Toyota Corolla. Service Advisor Bruno Fuentes helped me, worked with me (I had other things done to my car along with the 100,000-mile service), and was able to get my car in and out without much wait time and within my budget. Props to the service personnel who worked on my car as well. Thank you.

Excellent service. Got there and was out in no time. Customer Service rep was kind and was able to answer my question.

Great people great service

I do love this place they freaking rock ❤️❤️❤️❤️❤️❤️❤️❤️

I have no doubt the service team intentionally and carelessly did anything wrong. They have seemed ok. But we bought a used car on Monday. On Wednesday it died. Since it's Red Mccombs I thought they would jump through hoops to fix it. But we had to pay to have it towed to them Thursday. On Friday we were told they'd have an answer Monday. I have a family of 5 and that is our only car. They also say they don't do loaners anymore. I just have to say I'm disappointed that a dealership that is ... Read More

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Google - Oct 13, 2024

I have no doubt the service team intentionally and carelessly did anything wrong. They have seemed ok. But we bought a used car on Monday. On Wednesday it died. Since it's Red Mccombs I thought they would jump through hoops to fix it. But we had to pay to have it towed to them Thursday. On Friday we were told they'd have an answer Monday. I have a family of 5 and that is our only car. They also say they don't do loaners anymore. I just have to say I'm disappointed that a dealership that is the biggest in the area couldn't do more for us.

They're relatively fast .. which is great but you don't necessarily feel welcomed. They wait for a few cars to pile up before walking out to you .. then just direct you inside.

Red McCombs service center did a wonderful job getting us in for an oil change and tire rotation within a couple days. Being new to the San Antonio area it can be hard to find an auto service center that will take care of you professionally. Now time to find a barber that can give a great haircut, as well.

We were there to buy a car. Joe our sales guy is friendly not pushy. We bought a Chevy traverse.

My saga started on 24 Aug when RJ said I needed a new oil pan. Stated it would be $601 but since I had an extended warranty I would pay my deductible. I had to come in at 730a the following weekend. I did and met "Sean". He said that RJ hadn't put in a claim and that, if he did it without a claim, he'd have to pay $601. His officemate confirmed this. I asked for a manager and got SK. He reiterated what "Sean"said but, when he saw I wasn't going to pay $601, ... Read More

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DealerRater - Sep 9, 2024

My saga started on 24 Aug when RJ said I needed a new oil pan. Stated it would be $601 but since I had an extended warranty I would pay my deductible. I had to come in at 730a the following weekend. I did and met "Sean". He said that RJ hadn't put in a claim and that, if he did it without a claim, he'd have to pay $601. His officemate confirmed this. I asked for a manager and got SK. He reiterated what "Sean"said but, when he saw I wasn't going to pay $601, he said he would pick up my car and give me a rental on Tuesday when "they" were open. When I agreed to that, he said that he would see if they could do and jumped in my car and took it to the back. "Sean" was acting as if I were "getting ugly". I had to go back to "Sean" 2x for updates and the video of my car only showed my front end. Finally, "Sean" put on the paperwork CDP (customer doesn't pay). But on my copy, it said his name was JG and RJ had put in a claim and the parts would come out to be a $28 and change. Tried calling Amanda Linsey 2x about this and when I return her calls it's always voice mail. I don't what went on there but it was suspicious and it seems the management doesn't care.

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Got an oil change and a couple of filters replaced. I was in and out fairly quickly.

Awesome service as always

Great service but dealer prices.

This dealership continues to be my Toyota dealership of choice. Great facility. Great servicing team. Fair sales staff.

Five stars because of Erica, my service rep. Brought my car in to have ac serviced. The initial dialogue with Erica, went really well and reassured me I could trust her. That has not always been the case as a single 70 y/o woman. Erica asked if I had been told on the phone there was a diagnostic fee. I had not. The person on the phone did not ask why I was bringing in the car so I volunteered the info. She did not use that opportunity to tell me of the diagnostic fee. I can’t drive without ... Read More

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Google - Jul 1, 2024

Five stars because of Erica, my service rep. Brought my car in to have ac serviced. The initial dialogue with Erica, went really well and reassured me I could trust her. That has not always been the case as a single 70 y/o woman. Erica asked if I had been told on the phone there was a diagnostic fee. I had not. The person on the phone did not ask why I was bringing in the car so I volunteered the info. She did not use that opportunity to tell me of the diagnostic fee. I can’t drive without ac in Texas so the diagnostic fee is what it is. I left with ac that was cooling which was my goal. The mechanic found other things that Erica walked me through. She explained things and did not pressure me at all to decide what to do right then about additional suggested repairs. All the things she went over were well documented on my receipt. When checking out I mentioned to Erica that the customer info on my car had still not been updated with me as the owner. She took down the info and entered it into the system right then. When I need service I definitely will be asking for Erica.

Happy with my car and maintance service both i get here!

I have never had a better experience than with Mark Davis from service. His customer service is unparalleled, no one can top him. He always helps me out and makes things as easy for me. It is really hard to trust someone now a days but I trust him completely. He is truly the best. He made me feel like family. He has ruined all other customer service for me, no one can top him. I highly recommend him. He is an amazing person!!!! Thank you Mark for all you do! Good people still exist in the world!

I had the pleasure of working with Erica Howard we had some maintenance on our Tundra that needed to be completed. She assisted with that and then she listened to my concerns on the brakes which Toyota was investigating. The next day she called me to let me know there was a fix that just released for our concern. I was floored that she took the time to call me and let me know that she already placed the order for the parts. Anytime I need service I know who will be my advisor from now on.

Love coming here for my service! This last time I went in they were on point with the overall service and had great customer service!

They charge 7% credit card fee and call it misc. charge😔

Service was quick and smooth. Staff is knowledgeable enough to answer the questions.

First time service for my tacoma , Timothy took care of it , thanks

The service at Red McCombs is great. The people are friendly and quick.

Just left my 2009 Scion XB for a scheduled oil consumption test at Red McComb. Had to wait in my car for about 25 minutes before any team member approached me. I am so disappointed and discouraged about how I was treated this morning. I sat in my car and watched how the service team went to all the other cars but never mine. I wondered why I was being ignored, that's the million dollar question that needs to be addressed. They even helped car owners that arrived after I had been sitting there. I have used this dealership for all ... Read More

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DealerRater - Apr 23, 2024

Just left my 2009 Scion XB for a scheduled oil consumption test at Red McComb. Had to wait in my car for about 25 minutes before any team member approached me. I am so disappointed and discouraged about how I was treated this morning. I sat in my car and watched how the service team went to all the other cars but never mine. I wondered why I was being ignored, that's the million dollar question that needs to be addressed. They even helped car owners that arrived after I had been sitting there. I have used this dealership for all my repairs, so today was definitely a sucked punch to my soul and probably my wallet. My service advisor did apologize for this treatment, but I could tell that it was designed to shut me up so she could get on with her day. I guess it might be time to move on.

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Alex Arambula sold me my car a few months back and was nothing short of amazing! He was very conscious of our time and was very helpful even when I was more than indecisive. If you’re looking for a great sales person who genuinely cares and is not pushy at all - Alex A is your guy!

Erica H did a great job of my scheduled maintenance on my new baby Rav4. Thank you so much!

I just wanted to share my thoughts about my recent experience at the Red McCombs Toyota dealership. I took my vehicle in for servicing and it was an absolute pleasure to work with Roman Galindo. He was very helpful in answering my questions and setting expectations with regard to my vehicle maintenance cost and details. Roman is professional in his demeanor, clear and concise in his explanations, and passionate about his dedication to providing best in class service! We had a great conversation and his cheerful and positive attitude truly did make me feel like I am getting Lexus quality ... Read More

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Google - Mar 24, 2024

I just wanted to share my thoughts about my recent experience at the Red McCombs Toyota dealership. I took my vehicle in for servicing and it was an absolute pleasure to work with Roman Galindo. He was very helpful in answering my questions and setting expectations with regard to my vehicle maintenance cost and details. Roman is professional in his demeanor, clear and concise in his explanations, and passionate about his dedication to providing best in class service! We had a great conversation and his cheerful and positive attitude truly did make me feel like I am getting Lexus quality of service! I look forward to working with both him and the rest of the Toyota team next time. Cheers!

Mark Davis was extremely helpful during the whole experience. He went above and beyond to ensure our vehicle would be serviced timely and efficiently. Red McCombs also offers a generous military discount. Definitely recommend!

Thanks To: Roy Martinez and his team members. I drove my car to Red McCombs Toyota service department on March 19th 2024, to Red McCombs Toyota with a big car problem. There was a welcoming excellent car service person, I do not know his name came to help me with welcoming attitude in my nervous situation. He was helpful and quick to link me with Master Certified Service Advisor Roy Martinez. Whatever I can write will be less then how he handled the matter and gave me the the car back in one day. He is a valuable asset of Red ... Read More

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Google - Mar 22, 2024

Thanks To: Roy Martinez and his team members. I drove my car to Red McCombs Toyota service department on March 19th 2024, to Red McCombs Toyota with a big car problem. There was a welcoming excellent car service person, I do not know his name came to help me with welcoming attitude in my nervous situation. He was helpful and quick to link me with Master Certified Service Advisor Roy Martinez. Whatever I can write will be less then how he handled the matter and gave me the the car back in one day. He is a valuable asset of Red McCombs Toyota. I am not able to give him 100 out of 100 score. Because I want to give him 200 out of 100 point. He was prompt, welcoming, excellent , knowledgeable, informative , had good explaining abilities , humanity and willingness to answer questions. He gave me a coupon, what he was able to give me at that time. He kept me updated through every steps. Thought in emergency situation of the car I found one of the best service adviser. If I do not move , I will see him with my car related issues and I will highly recommend him.

I had such a wonderful experience at this location. The staff was so helpful and attentive. Everyone we spoke with was beyond great.

This was my first stop over for oil change on my 2006 Tundra and found The service department very regimented, unprofessional and out of touch with customer service etiquette.

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I purchased a used vehicle at Red McCombs Toyota back in December of 2023. I had the pleasure of Jordan Uranga as my sales representative. After purchasing the vehicle, there was an issue with the windshield . When I contacted Jordan, he was apologetic even though he would not have known unless it was driven for a period of time. Through his diligence, he identified the windshield had been replaced by a reputable company. He organized the repair expeditiously and under the windshield warranty. I could not have asked for a better example of professionalism from the individual and the Red McCombs ... Read More

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Google - Feb 29, 2024

I purchased a used vehicle at Red McCombs Toyota back in December of 2023. I had the pleasure of Jordan Uranga as my sales representative. After purchasing the vehicle, there was an issue with the windshield . When I contacted Jordan, he was apologetic even though he would not have known unless it was driven for a period of time. Through his diligence, he identified the windshield had been replaced by a reputable company. He organized the repair expeditiously and under the windshield warranty. I could not have asked for a better example of professionalism from the individual and the Red McCombs team.

I just wanted to say I had such a great experience with John beriji and AJ they made process so smooth and pleasant. I got a great deal and extremely happy with my new vehicle.

I took my 4Runner for its very first service. Though there were a few cars before me, they took it in right away. Roman Galindo was very thorough and send me a video of the vehicle right away so I could see what they were looking at. I was just getting comfortable to do some work while I waited when Roman came up to me and told me he was done. Wow! never in my lifetime as a driver have I experienced such great service maintaining my vehicle. Thanks Roman, and thanks Toyota Red McCombs.

Called and verified the vehicle I was interested in was available. Came to test drive it 20 minutes later and it was “just sold”. Salesman do not have integrity, avoid this dealer.

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Excellent service dept.