Customer Testimonials

(Translated by Google) Good service and friendly treatment (Original) Buen servicio y trato amable

Roman Galindo was great! Immediately came to help me when I walked in and was a quick service!

I work for Toyota and would not recommend this dealership for service. 3.5 hours for and oil change and tire rotation? An update on a recall was started without informing me and letting me know that it was going to be longer. Avoid this place like the plague.

Absolute garbage service. Avoid this service department at all costs. I brought my brand-new vehicle—which is less than 3 weeks old—into Red McCombs Toyota for a simple service issue. I walked out of the finance office with a pristine vehicle, and their service department completely disrespected it. When I got my keys back, I found a distinct clear coat scratch on my fresh top coat paint where they clearly dragged a dirty wash brush or tool across the body. As if ruining my exterior paint wasn't enough, the technician left filthy, greasy fingerprints all over my clean interior ... Read More

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Google - Oct 17, 2026

Absolute garbage service. Avoid this service department at all costs. I brought my brand-new vehicle—which is less than 3 weeks old—into Red McCombs Toyota for a simple service issue. I walked out of the finance office with a pristine vehicle, and their service department completely disrespected it. When I got my keys back, I found a distinct clear coat scratch on my fresh top coat paint where they clearly dragged a dirty wash brush or tool across the body. As if ruining my exterior paint wasn't enough, the technician left filthy, greasy fingerprints all over my clean interior dashboard and trim pieces. This car hasn't even hit its first month on the road and they treated it like a piece of junk. They have zero attention to detail, lazy quality control, and zero respect for a customer’s hard-earned property. If you actually care about your vehicle's paint and interior, do not let these people touch your keys.

Do NOT purchase an extended warranty through Toyota. We waited 2 days for an authorization to repair our electronic seat recline, only to be denied telling us that although the button is electronic it’s an UPHOLSTERY problem. We spent over $2000 for this NON warranty. Do yourself a favor, the dealership to,d us that it’s common to have to wait DAYS for an authorization to perform warranty work. Then we attempted to call the warranty claim, waited over 40 minutes to speak to a representative, who transferred me to claims, who disconnected us after another 15 minute wait. That’s unbelievable ... Read More

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Google - Oct 9, 2026

Do NOT purchase an extended warranty through Toyota. We waited 2 days for an authorization to repair our electronic seat recline, only to be denied telling us that although the button is electronic it’s an UPHOLSTERY problem. We spent over $2000 for this NON warranty. Do yourself a favor, the dealership to,d us that it’s common to have to wait DAYS for an authorization to perform warranty work. Then we attempted to call the warranty claim, waited over 40 minutes to speak to a representative, who transferred me to claims, who disconnected us after another 15 minute wait. That’s unbelievable and this is thorough Toyota. #toyotanonwarrany, #toyotawarranty,#dontbuywarranty

Fabian Renteria salesman was very detailed oriented and efficient made the whole transaction run smoothly. He put me in a 2026 Toyota Corolla La Cross. Very satisfied.

I arrived at the service center at 7am for an airbag replacement and Timothy Ybarra got the ball rolling immediately. By the time I was pouring a 2nd cup of coffee, he was handing me my keys.

Great in and out in 45 minutes!!

My husband took our car in for a 9:45am appointment to repair a flat tire and the ETA was around 3 hours. After 3 hours had passed and there had been absolutely no communication about the vehicle, my husband attempted to find the service tech and was unable to. My husband let them know that he had to go pick up his children from school and the receptionist assured him that they would get it done quickly. After waiting a total of SIX HOURS, he found the tech and the tech proceeded to tell him that they didn't have the tire ... Read More

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Google - Sep 1, 2026

My husband took our car in for a 9:45am appointment to repair a flat tire and the ETA was around 3 hours. After 3 hours had passed and there had been absolutely no communication about the vehicle, my husband attempted to find the service tech and was unable to. My husband let them know that he had to go pick up his children from school and the receptionist assured him that they would get it done quickly. After waiting a total of SIX HOURS, he found the tech and the tech proceeded to tell him that they didn't have the tire in stock. Instead of letting my husband know first thing that they didn't have the tire, they wasted SIX HOURS of his time and he ended up leaving with no new tire and picking up our children late from school. The lack of communication and professionalism is appalling. All they had to do was let him know they needed to reschedule because they didn't have the part. We will not be taking our car to this location again and will not purchase another vehicle from here.

Great staff and I appreciate my options. Cory was a tremendous help as was the customer a service team clerks and cashiers.

They Serviced our vehicle and made our day. Very pleased with Red McCombs Toyota

Not very helpful

I originally brought my truck in for routine service, including an oil change. After leaving the dealership, I noticed a loud noise coming from the A/C that had not been there before. I contacted Jeremy Adams, and he was very helpful and asked me to bring the truck back so they could check it. When I returned, Jeremy and the Service Manager both took the time to come out, listen to my concern and look into what was causing the noise. They found crumbled tissue/debris that had gotten behind the cabin filter area. They took care of it, ... Read More

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Google - Aug 6, 2026

I originally brought my truck in for routine service, including an oil change. After leaving the dealership, I noticed a loud noise coming from the A/C that had not been there before. I contacted Jeremy Adams, and he was very helpful and asked me to bring the truck back so they could check it. When I returned, Jeremy and the Service Manager both took the time to come out, listen to my concern and look into what was causing the noise. They found crumbled tissue/debris that had gotten behind the cabin filter area. They took care of it, and the noise is completely gone. I really appreciate how Jeremy handled everything from beginning to end. He was kind, professional, responsive and made sure I was taken care of. The Service Manager was wonderful as well and personally helped get the issue resolved. That kind of customer service means a lot and is why I will continue bringing my truck back. Thank you, Jeremy and the entire service team! Laura Hernandez

I had the pleasure of meeting Dr. K at the Red McCombs Universal Toyota this past Friday. He is extremely skilled in his field. He gave me the utmost professional respect when purchasing my first ever Tacoma. My experience at Universal Toyota was amazing!

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Had an "appointment" to have my car serviced at 1:30.(oil change & tire rotation) I Was told it would be finished in about 2 hours. At 4:29 I was scrolling through my phone and looked at the spam text messages and bam, there was a message from the service person with only a pic of the invoice.. so I text back, "is my car ready?" And the reply was yes.. OKAY.. is there some type of paperwork/receipt I need to retrieve my car? "Cashier" was what the message said. So I go to the cashier ... Read More

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Google - Jun 20, 2026

Had an "appointment" to have my car serviced at 1:30.(oil change & tire rotation) I Was told it would be finished in about 2 hours. At 4:29 I was scrolling through my phone and looked at the spam text messages and bam, there was a message from the service person with only a pic of the invoice.. so I text back, "is my car ready?" And the reply was yes.. OKAY.. is there some type of paperwork/receipt I need to retrieve my car? "Cashier" was what the message said. So I go to the cashier and sign some paperwork and she says " go outside and they will bring your car around". 15 minutes later, my car just appeared. I leave and a few miles down the road, my service engine soon light was beeping and my tire light came on. I was able to reset the tire light. When I arrived home I called the number that was texting me earlier and told him about the issue and asked if they in fact changed the oil and rotated the tires…he said oh of course.. he was able to send me directions to reset the service engine soon light.. he was nice and helpful, but the lack of communication & customer service is horrible!! They just leave you sitting there like you do not have better things to do! How about you all show the same customer service as the day I purchased my vehicle from you!

I have bought 2 trucks from Shane over the course of a few years. He makes it a pleasure to work with and if I have any questions I just text him. Good dude and super responsive.

Recommended

I just bought a brand new off the truck Toyota Sienna and had a great buying experience, but it was overshadowed by the experience I had the following morning when I went to the service department for a screw in the driver side rear tire. I waited for them to open and was greeted by the service manager. I told him the issue and he said they could repair it for $49.99. I said I just bought it yesterday. He replied, “you bought it, it’s yours.” This is not the service after the sale I expect from a reputable business. ... Read More

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Google - May 30, 2026

I just bought a brand new off the truck Toyota Sienna and had a great buying experience, but it was overshadowed by the experience I had the following morning when I went to the service department for a screw in the driver side rear tire. I waited for them to open and was greeted by the service manager. I told him the issue and he said they could repair it for $49.99. I said I just bought it yesterday. He replied, “you bought it, it’s yours.” This is not the service after the sale I expect from a reputable business. I went to Discount Tire where I get all my tires and they repaired it for free. They earned my loyalty years ago and continue to impress. Red McCombs has lost my business for $49.99.

Great service! Clint Hudson was very knowledgeable, professional, and helpful in answering all the questions I had. He spent time to explain clearly what each service/maintenance entails. Car service/maintenance was completed in a timely matter. I would return and request to have Clint as my advisor again on future maintenances.

I might, buy a car from here, only if it's an amazing deal. I would definitely not service it here. Service department is deplorable.

Fast service

Ernest Torres Jr. In the parts department was agreat help. He has helped me multiple times. He is always courteous,patient and professional. Went in for a battery, because surprisingly the dealer had a better deal than Autozone and other parts stores.

Had an oil change on March 12 between 1-2pm and I’m 90% sure someone took half my gum. The gum isn’t a big deal I’m just concerned if they’re taking my gum what other personal items are the workers snooping through / taking. I’ve been meaning to get a dashcam that faces inward and outward so unfortunately I don’t have proof of this but next time I feel I need to install one before bringing my vehicle back here. Other than this one negative experience seems like a great place. Nice restrooms. Amazing waiting area.

I was about to do business with them and was ready to buy a 2021 Red Ford Bronco that I was told it was available I was heading out the door and was texted back it was sold. I made peace with it being sold but two weeks later I see it still being used on their website and other sites to lure people in. This is poor business practice especially when people are excited about a vehicle. They even dipped the price on to make it look like it’s still there. I have been told a few times and ... Read More

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DealerRater - Feb 9, 2026

I was about to do business with them and was ready to buy a 2021 Red Ford Bronco that I was told it was available I was heading out the door and was texted back it was sold. I made peace with it being sold but two weeks later I see it still being used on their website and other sites to lure people in. This is poor business practice especially when people are excited about a vehicle. They even dipped the price on to make it look like it’s still there. I have been told a few times and also my wife it is available and I even driven by to see if it was in stock when it’s not. Poor to fool people in to thinking it’s still available I will never do business with them if they are lying to people.

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Shoutout to Cory at the Toyota service Center. He kept me updated on time while my car was being serviced and got my car back to me even sooner than promised. Super friendly and made the whole visit seamless.

I came into the dealership for an 0815 a.m. scheduled regular service and a tire low pressure warning light. I was first told 3 tire pressure sensors needed to be replaced and I said I had a hard time believing 3 sensors all went out at the same time. I asked for a video or said I would go in person to see the senor testing. I received a call back and the service advisor told me that he had a more senior mechanic re-perform test and I only needed one sensor replaced and the car would be ready by 1 p.m. ... Read More

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Google - Dec 19, 2025

I came into the dealership for an 0815 a.m. scheduled regular service and a tire low pressure warning light. I was first told 3 tire pressure sensors needed to be replaced and I said I had a hard time believing 3 sensors all went out at the same time. I asked for a video or said I would go in person to see the senor testing. I received a call back and the service advisor told me that he had a more senior mechanic re-perform test and I only needed one sensor replaced and the car would be ready by 1 p.m. I did not receive any updates but showed up at 2:45 thinking my 4Runner would be completed. It was not. I did get my care back until after 4:30 p.m. and the tire low pressure light was still on but was told to come back tomorrow and they would fix the issue. I spent almost $900 dollars on maintenance and the service advisor said they would not charge me for the sensor because of the "confusion" earlier, delay in receiving my vehicle back and having to come back to address the warning light despite being at the dealership all day. I suspect this is not true because the sensor repair was not shown in the invoice or zeroed out. I brought the car back the next day at 815 a.m. I received notification via text at 1037 a.m. that "another sensor" needed to be replaced. I authorized the repairs and still have not heard back from the dealership even after calling to speak to my advisor. I have been bringing my cars to Red McCombs Toyota Service Department for years with no issues. This is extremely poor customer service and I strongly believe they were trying to cheat me on repairs. By the way, it's the end of the second day and I am still waiting on a call from the service advisor and my car is still not ready. Horrible service! Update: I received a return call from the Service Manager Scott later that evening. He thoughtfully listened to my complaint and did his absolute best to make things right. Hence the change in the rating from a 1 star to a 3. I have been taking my car to Red McCombs for years and this is the first time I had bad service. Thanks to Scott's call, I will take my vehicles back to Red McCombs and hope for better service.

I was a bit skeptical about coming in today...but to my surprise they did everything and almost anything to give me exactly what I wanted not just the car but the payment I was after aswell....extremely happy to be out of the situation I was in...Thank you to the management staff for adjusting everything to get what I wanted

I needed some info on my Tundra. It was a strange request, but after a chatting with a few people, I got my answer. 33

Had to wait about 2 hours for my car service. They have plenty of seating, a coffee bar, and TVs. They also have a shuttle, but I opted not to use it this time.

Yesterday I had my first service appointment at Red McCombs Toyota in San Antonio . I was greeted by a wonderful gentleman who introduced me to Luis Avila. Luis took care of me from beginning to end! I also purchased a part from Manuel Munoz! Mr. Munoz ordered the part for me many months ago and still remembered the transaction! The part was waiting for me! Luis helped me with my new Texas license plate installation! It was not easy , but above and beyond ! Thank you !

Aaron Shoilekov in the service department is outstanding!!! I called to get a price on a pre purchase inspection for a sequoia i was thinking about buying. Aaron went out of his way to get me a ton of information on the exact car I was looking at, its service history, and all of the decline service that was not performed recently. He pointed out the most important information about the car, and some recall services. He is a real asset to Red Mccombs Toyota. In a time where customer service has been declining in all types of business, it’... Read More

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Google - Nov 13, 2025

Aaron Shoilekov in the service department is outstanding!!! I called to get a price on a pre purchase inspection for a sequoia i was thinking about buying. Aaron went out of his way to get me a ton of information on the exact car I was looking at, its service history, and all of the decline service that was not performed recently. He pointed out the most important information about the car, and some recall services. He is a real asset to Red Mccombs Toyota. In a time where customer service has been declining in all types of business, it’s nice to see someone caring about their customers, and going above and beyond.

My experience with Red McCombs Toyota was super frustrating. I got a Toyota SmartPath quote for a 2025 Tundra Limited CrewMax at $57,860 with 0.99% APR. Cool, right? Then I followed up and got… basically the same truck, but suddenly the price was higher with “add-ons” tacked on. Like, what? I tried to get answers, asked for a breakdown, and nothing total lack of transparency. It just feels shady that the same truck suddenly costs more and my original quote wasn’t honored. Definitely left me frustrated and losing trust. If you care about clear pricing and not feeling played, maybe look elsewhere.

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When getting your vehicle serviced, ask for Erica. She is very knowledgeable and her customer service is top notch.

Got a flat tire and Jeremy Adams has been really helpful. He gave us clear time and price estimates, and our mechanic actually managed to beat the expected time by half an hour. The price falls within reasonable range.

I've been a Toyota customer for 9 years now and I rarely leave a review, even when my experiences have always been great. This last visit was unscheduled due to a last minute emergency, and the service was without a doubt the best one yet! Roy Martinez went the extra mile to make sure I was taken care of, he reminded me of why I chose Toyota in the first place years ago. He and his officemate, Sean Gonzalez, were amazing during my visit, they make you feel very welcomed and you honestly forget you're there for a car ... Read More

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Google - Sep 30, 2025

I've been a Toyota customer for 9 years now and I rarely leave a review, even when my experiences have always been great. This last visit was unscheduled due to a last minute emergency, and the service was without a doubt the best one yet! Roy Martinez went the extra mile to make sure I was taken care of, he reminded me of why I chose Toyota in the first place years ago. He and his officemate, Sean Gonzalez, were amazing during my visit, they make you feel very welcomed and you honestly forget you're there for a car issue, my wait time felt like a breeze! Roy took time to also answer and explain in detail several general questions I had about my car and I learned a lot, definitely appreciated that! I also want to give a pat on the back to Scott Knight, who I understand is responsible for the outstanding customer service of this team!

We bought our second Toyota here, and just had our first service. I am very impressed with their service team, and how fast they were able to complete the service. Yes we had an appointment, but to have the service done in 45 min. was outstanding. I have been to several toyata dealers for my first toyota, and would wait hours for service appointments. I am highly impressed with Red McCombs with both the purchase of our car and now their service department. Keep up the great work!

I had plans to go see a truck I was interested in, trading in my SUV. Once I arrived in San Antonio, five hours from my home, I was told by James Conley that the truck had sold that morning. I found that pretty interesting. They then showed me two similar trucks, but they were way out of my budget. I had already informed them of my budget, yet they still proceeded to present the numbers for a $44,000 truck. I told him that was far too expensive for me. When I got back home, he asked me if I had ... Read More

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Google - Sep 23, 2025

I had plans to go see a truck I was interested in, trading in my SUV. Once I arrived in San Antonio, five hours from my home, I was told by James Conley that the truck had sold that morning. I found that pretty interesting. They then showed me two similar trucks, but they were way out of my budget. I had already informed them of my budget, yet they still proceeded to present the numbers for a $44,000 truck. I told him that was far too expensive for me. When I got back home, he asked me if I had anything to put down as a deposit, I specifically told him no I do not. A few days later, I started receiving a ton of mail indicating that Red McCombs had inquired and was asking banks if I qualified help for a deposit, even though I had specifically mentioned that I did not want to put anything down. They authoriezed this without my approval!!! This feels like fraud!

I was on the road stopped by to ask a question and make an appointment. Went to service area . Got told I have to call or go online to make an appointment. That blew my mind. Went home made an appointment for the next day . Day of service shuttle service was great . My contact for my car was Marco. It was way too long for me to know about my car , drop off was 7:15 am. I message him at 11 am . He then communicated with me . My tire sensor had got damaged by A&I auto shop that fixed my ... Read More

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Google - Sep 8, 2025

I was on the road stopped by to ask a question and make an appointment. Went to service area . Got told I have to call or go online to make an appointment. That blew my mind. Went home made an appointment for the next day . Day of service shuttle service was great . My contact for my car was Marco. It was way too long for me to know about my car , drop off was 7:15 am. I message him at 11 am . He then communicated with me . My tire sensor had got damaged by A&I auto shop that fixed my flat tire . He was supposed to contact them but didn’t have a chance, cause I’m not the only customer. Plus I had already agreed for them to fix it . When I got home noticed my rim scratched bad. Just a helpful tip to all . Take pictures of your car when getting service and after cause you’ll have to deal with the cost and the eye sore . Believe I was over charged and took too long . My car was done at 2:30.

I bought a used Chevy, because this is a Toyota dealership, they couldn't "cerify " my vehicle. They also couldn't get rid of it fast enough. The finance officer I worked with was not exactly truthful, he didn't print out all the papers so I wasn't clear on a few details like monthly payments & interest rate. Also the 2 year warranty is bundled into the 6 year loan. Smart people don't finance things like that. When I returned to cancel the warranty, another finance officer did print out all the paper work. I am happy ... Read More

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DealerRater - Aug 16, 2025

I bought a used Chevy, because this is a Toyota dealership, they couldn't "cerify " my vehicle. They also couldn't get rid of it fast enough. The finance officer I worked with was not exactly truthful, he didn't print out all the papers so I wasn't clear on a few details like monthly payments & interest rate. Also the 2 year warranty is bundled into the 6 year loan. Smart people don't finance things like that. When I returned to cancel the warranty, another finance officer did print out all the paper work. I am happy with the car I bought, but not the bait & switch the salesman used to get me into dealership. Always Buyer Beware

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I've been a longtime Toyota owner and consider myself reasonably handy with car maintenance. I have a 2011 FJ Cruiser and a 2015 Tundra. While my Tundra had a prepaid service plan, I occasionally brought the FJ in, too, mostly out of convenience. For a while, it worked out. But once I started doing my own service again, I started noticing things that left me frustrated and concerned. First, on the Tundra: When I went to do my own oil change after the service plan expired, I found that several bolts securing the oil filter access shield were missing. These aren’... Read More

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Google - Aug 1, 2025

I've been a longtime Toyota owner and consider myself reasonably handy with car maintenance. I have a 2011 FJ Cruiser and a 2015 Tundra. While my Tundra had a prepaid service plan, I occasionally brought the FJ in, too, mostly out of convenience. For a while, it worked out. But once I started doing my own service again, I started noticing things that left me frustrated and concerned. First, on the Tundra: When I went to do my own oil change after the service plan expired, I found that several bolts securing the oil filter access shield were missing. These aren’t obscure or hard to reach bolts. They were clearly left out. It looked like someone intentionally skipped reinstalling them to make future removal easier, which might sound helpful unless you’re the owner who expects your vehicle to be put back together properly. Then came the FJ Cruiser. I’ve had the cabin air filter replaced at Red McCombs several times. Anyone who's done it knows there's a small shock dampener behind the glove box that needs to be removed to get to it. When I went to replace it myself recently, the dampener was completely missing. No one ever told me. Did they forget to reinstall it? Or just not care? Fast forward to about six months ago. The Tundra was at Red McCombs briefly for an insurance-related repair, and I figured I would pay for an oil change while it was there. Seemed simple enough. When I went to change the oil recently, I found that every single screw clip that secures the front bumper trim to the skid shield was gone. These clips are easy to remove and replace. No excuse for leaving them out. Yet again, it was sloppy and lazy work. None of this was catastrophic, but that’s not the point. Every nut and bolt on that vehicle belongs to me. If you're removing them, you should be putting them back. I’m left asking myself: What else didn’t they do? Did they fully drain the oil? Did they even install the new filter I paid for? What other shortcuts were taken that I cannot see? It’s clear to me now that Red McCombs Toyota Service repeatedly cut corners. Whether it’s due to laziness, lack of training, or trying to get jobs done faster, I don’t know. What I do know is I shouldn’t have to spend my own time crawling under my vehicle to reinstall bolts and replace missing hardware because someone didn’t do their job. I’m done with Red McCombs Toyota Service. If you care about your vehicle, check their work. Because, based on my experience, they might not.

Made an appointment a few days in advance for an oil change and tire rotation.on Monday July 21st at 13:30. During check in which I was 10 minutes early for I was told it would take about an hour to and hour and a half. An hour and 45 minutes later I received a text that the service was complete and to pay through a link they sent on my phone. I paid immediately and waited for them to call me and give me the keys. Thirty minutes later I found my service technician Nate that checked me in and asked for ... Read More

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Google - Jul 21, 2025

Made an appointment a few days in advance for an oil change and tire rotation.on Monday July 21st at 13:30. During check in which I was 10 minutes early for I was told it would take about an hour to and hour and a half. An hour and 45 minutes later I received a text that the service was complete and to pay through a link they sent on my phone. I paid immediately and waited for them to call me and give me the keys. Thirty minutes later I found my service technician Nate that checked me in and asked for a status. He said it was not complete and would be about another 30 minutes. Very unacceptable service practices from a dealership that has been very dependable in the past.

I had an outstanding experience with Tanya Williams, Service Advisor at Red McCombs Toyota! From the moment I arrived, Tanya provided top-notch customer service. She was friendly, professional, and made sure I was kept informed every step of the way. What impressed me most was how efficient the whole process was—my vehicle was ready in just an hour! Tanya made sure I knew exactly what was going on during the wait, which gave me peace of mind and showed how much she values her customers’ time. If you're looking for someone who’s attentive, knowledgeable, and genuinely cares ... Read More

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Google - Jul 21, 2025

I had an outstanding experience with Tanya Williams, Service Advisor at Red McCombs Toyota! From the moment I arrived, Tanya provided top-notch customer service. She was friendly, professional, and made sure I was kept informed every step of the way. What impressed me most was how efficient the whole process was—my vehicle was ready in just an hour! Tanya made sure I knew exactly what was going on during the wait, which gave me peace of mind and showed how much she values her customers’ time. If you're looking for someone who’s attentive, knowledgeable, and genuinely cares about your experience, I highly recommend asking for Tanya Williams. She made the whole service visit smooth and stress-free.

Absolutely 5-star service from Roy! I showed up without an appointment needing maintenance and a loose part fixed, and Roy got my car in immediately. Everything was taken care of in less than an hour. Incredible efficiency and customer service. Highly recommend!

Absolutely 5-star service from Roy! I showed up without an appointment needing maintenance and a loose part fixed, and Roy got my car in immediately. Everything was taken care of in less than an hour. Incredible efficiency and customer service. Highly recommend!

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I went for fluid top off about and tire rotation, it didn’t take too long and I gave a positive review. Only to look in my purse the other night and realize I never gave them the cap to remove my wheel locks. I guess my tires weren’t rotated after all. Disappointed by the dishonesty but, not surprised after they also took back my Costco discount at purchase with their slick, fast talking , no opportunity to look at paperwork and carefully review finance process. The whole car buying & warranty process is such a scam. Why can’t ... Read More

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Google - Jul 14, 2025

I went for fluid top off about and tire rotation, it didn’t take too long and I gave a positive review. Only to look in my purse the other night and realize I never gave them the cap to remove my wheel locks. I guess my tires weren’t rotated after all. Disappointed by the dishonesty but, not surprised after they also took back my Costco discount at purchase with their slick, fast talking , no opportunity to look at paperwork and carefully review finance process. The whole car buying & warranty process is such a scam. Why can’t we just buy straight from the manufacturer.

Tonya the service writer was awesome—super professional and honest. She got me set up with the proper tune-up I needed for my Tacoma without trying to upsell anything unnecessary. Really appreciate her transparency and efficiency!

Mr. Brandon Goddard in the service center made me completely change my view on dealerships and their maintenance departments after my recent experience. Attentive response time, great communication, fast & easy service. My wife has a 2019 Toyota Rav4 that had a known service issue which reflected an engine maintenance light on her dash board. After research I found that this was a common issue on that particular year model and the recommendation was to reach out to a Toyota dealership to see if it qualified for service with costs covered by Toyota. I contacted 3 dealerships total, requested calls back, submitted ... Read More

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Google - Jun 11, 2025

Mr. Brandon Goddard in the service center made me completely change my view on dealerships and their maintenance departments after my recent experience. Attentive response time, great communication, fast & easy service. My wife has a 2019 Toyota Rav4 that had a known service issue which reflected an engine maintenance light on her dash board. After research I found that this was a common issue on that particular year model and the recommendation was to reach out to a Toyota dealership to see if it qualified for service with costs covered by Toyota. I contacted 3 dealerships total, requested calls back, submitted web requests, but no one ever contacted me. Except for Brandon. Literally within 2 hours of submitting the web request through their website, Brandon called me and requested some vehicle information to see if it qualified for the no cost service. Sure enough it did and he also let me know there were 2 active recalls on my wife's vehicle that would also be covered. He offered to schedule an appointment as soon as possible to get all the maintenance done, confirmed the no cost, and said he could have the vehicle ready in a day. Well true to his word, we dropped her car off the night before so it would be ready for the service team first thing the next morning, and by 3pm the following day it was finished. We came by that evening, signed some release paperwork, and was out in less than 5 minutes. No charge, no hidden fees, just a quick and easy experience. Working in customer service myself, I always appreciate and recognize when someone is good at what they do and I think it should be highlighted. Thank you Brandon and the Red McCombs Toyota service team!

Last time I went with my boyfriend, Nathan Villareal provided great service and was very attentive. I went alone this time for my service and he scolded me for being a minute late and didn’t explain anything to me at computer just sent me in, they weren’t busy. Customer service sucked. At the end he didn’t really explain anything I had to call my boyfriend for help while he was at work and I didn’t sign anything like I normally do with cashier he just told me my keY was in cup holder. If I do ... Read More

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Google - Jun 6, 2025

Last time I went with my boyfriend, Nathan Villareal provided great service and was very attentive. I went alone this time for my service and he scolded me for being a minute late and didn’t explain anything to me at computer just sent me in, they weren’t busy. Customer service sucked. At the end he didn’t really explain anything I had to call my boyfriend for help while he was at work and I didn’t sign anything like I normally do with cashier he just told me my keY was in cup holder. If I do end up going back it definitely will not be with him. I’ll be going to another location from now on.

Roy was awesome and very helpful. Unfortunately the person(s) who worked on my car didn't change my fob battery which was the first thing I asked them to do when I arrived. How do I know the other $1000 in services were performed when such a simple request was not done? They always forget something or break something and I have to take time out of my day to go again. If I didn't have a warranty I wouldn't even bother with them.

My favorite Toyota of all. They always get me in and out in a timely manner. They provide great service, and have friendly staff. Thank you Tim from the service department for your professionalism, and kindness. I’ve bought two vehicles from this dealership and for any future purchases I’ll be coming back to Randy. The sale process went smoothly, and I got everything I wanted. Thank you Toyota.

Excellent service and quick.

4 years ago I would send everyone here for service or to purchase a car but now I wouldn’t even recommend this place at all. The last two times I came in to get my car serviced I’ve had issues with employees not communicating correctly. Today my car was just sitting outside ready for 25 minutes, had I not gone outside to see if it was my car I would’ve continued to wait for no reason. The cashier was also rude because I didn’t give her both my last names when truly my car should be under the ... Read More

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Google - Mar 11, 2025

4 years ago I would send everyone here for service or to purchase a car but now I wouldn’t even recommend this place at all. The last two times I came in to get my car serviced I’ve had issues with employees not communicating correctly. Today my car was just sitting outside ready for 25 minutes, had I not gone outside to see if it was my car I would’ve continued to wait for no reason. The cashier was also rude because I didn’t give her both my last names when truly my car should be under the first one I gave her to begin with. Please let me be your sign to go to the other Toyota dealership up I10. They are way nicer and even though they’re going through renovations their team stays on top of things. I only came here again because it is closer but at this point I rather make the drive to the other dealership.

Highly inefficient and/or incompetent. Made an appointment, arrived 10 mins early, and upon arrival was told the wait time is 3-4 hours. Just for an oil change. Every experience prior has been pleasant, today was the complete opposite and i don’t understand what changed. I’m no longer coming here, and will probably look elsewhere for my next Toyota for wasting my time like that. Owner should seriously look into new management.

I used to bring all 3 of my vehicles to Toyota of Boerne. Recently, I switched to Red McCombs since they were a little bit closer to my home. After today’s visit, I will not be returning to this dealership ever again. My last visit, I had an alignment done and the advisor said if anything happens, bring it back and we will take care of it. My outer tire has been showing some wear more than usual after 3 months of driving. My vehicle only has 4k miles on it. Firestone told me that the camber adjustment is too positive ... Read More

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Google - Jan 14, 2025

I used to bring all 3 of my vehicles to Toyota of Boerne. Recently, I switched to Red McCombs since they were a little bit closer to my home. After today’s visit, I will not be returning to this dealership ever again. My last visit, I had an alignment done and the advisor said if anything happens, bring it back and we will take care of it. My outer tire has been showing some wear more than usual after 3 months of driving. My vehicle only has 4k miles on it. Firestone told me that the camber adjustment is too positive and that is what caused it. from the look of the before and after adjustments I had, it shows that they only adjusted my toe. My camber and caster were left exactly the same. So I brought it back to Red Mcombs today for the correction plus a few other service that I had planned. I spent 40 mins waiting in the car with my baby for the advisor to figure out a way to not warranty the alignment. He stated that they will have to charge me again to do the alignment with no guarantees. Why the heck would I pay for it again with no guarantees? After multiple excuses and reasoning, I just told him it’s ok. I usually don’t like to get too confrontational. So i left. Just a shame cause this was my new spot to bring all my vehicles. Going back to Boerne from here on out.

This was in my top two worst experiences in buying a car. The manager I briefly was dealing with was openly condescending and short. His attitude seemed as if he was annoyed he was involved with the process at all. When i bought the car, i had to wait 3 days to actually drive the car and was offered no compensation for the inconvenience. This was all while i watched several other customers being apologized to and given free car washes and loan vehicles for various degrees of inconvenience to them. It felt like the sales team and their manager were ... Read More

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Google - Jan 4, 2025

This was in my top two worst experiences in buying a car. The manager I briefly was dealing with was openly condescending and short. His attitude seemed as if he was annoyed he was involved with the process at all. When i bought the car, i had to wait 3 days to actually drive the car and was offered no compensation for the inconvenience. This was all while i watched several other customers being apologized to and given free car washes and loan vehicles for various degrees of inconvenience to them. It felt like the sales team and their manager were being bothered by me rather than appreciative of the business. I like the car, though after washing and detailing the car, I see signs it has been in a wreck (not discussed), and i have to do a dance to open the gas door. Im weary of going to service about some concerns because i dont want to experience the humiliation of being an annoyance again.

Criminal level pricing. Oil change + tire rotation was $180. Go anywhere else it's not worth spending your hard earned dollars on basic services that you can find anywhere. Plus, they don't disclose any pricing upfront, so there's that surprise waiting for you at the end.

Calling 866 service number multiple times with no answer. Then got connected to service via another number. Put through to a service person. Had a leave a message. 2.5 hours later now no return call. Went to the dealership to complain. Called the 866 number with the service mgr. Many rings and no answer. He then said he would look into the issue. They admitted the service person they forwarded my call to didn't come in until 1.5 hours after the message was left and they handle so many cars per day it takes him a long time to return calls. I am ... Read More

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Google - Oct 26, 2024

Calling 866 service number multiple times with no answer. Then got connected to service via another number. Put through to a service person. Had a leave a message. 2.5 hours later now no return call. Went to the dealership to complain. Called the 866 number with the service mgr. Many rings and no answer. He then said he would look into the issue. They admitted the service person they forwarded my call to didn't come in until 1.5 hours after the message was left and they handle so many cars per day it takes him a long time to return calls. I am a long time customer. Great products. Poor service. While they advertise incessantly on TV they are born to serve. When serious long time customers complain, businesses should listen -- but nowadays, most don't.

I bought my Tundra here and purchased the maintenance plan for it when I did. I’m now attempting to get my first service done (appointment at 11:15) - dropped off at around 11:05, it is now 1:05 and my truck hasn’t been touched despite asking twice for updates now. What is the point of having “appointments” available if you’re waiting over 2 hours to have your truck moved, not including the actual maintenance? Service advisor claimed my truck was “next” as 4 other cars have pulled in and my truck is still sitting, “30 more minutes” is what I was told, it has ... Read More

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Google - Sep 25, 2024

I bought my Tundra here and purchased the maintenance plan for it when I did. I’m now attempting to get my first service done (appointment at 11:15) - dropped off at around 11:05, it is now 1:05 and my truck hasn’t been touched despite asking twice for updates now. What is the point of having “appointments” available if you’re waiting over 2 hours to have your truck moved, not including the actual maintenance? Service advisor claimed my truck was “next” as 4 other cars have pulled in and my truck is still sitting, “30 more minutes” is what I was told, it has now been 45 minutes and my truck is still in the exact same spot. Highly regret bringing my truck here at all and this service has been the WORST I’ve received at any dealer in San Antonio.

I made an appointment for an oil change. I was early, and it ended up taking over 2 hours for the service of an oil change and tire balance with rotation. The tech also took my car for a 14 mile “test drive”. Not to mention the prices are outrageous. Never coming back here for sure. Also the waiting room WiFi is broken and a customer said she comes here all the time and the WiFi is always broken.

My saga started on 24 Aug when RJ said I needed a new oil pan. Stated it would be $601 but since I had an extended warranty I would pay my deductible. I had to come in at 730a the following weekend. I did and met "Sean". He said that RJ hadn't put in a claim and that, if he did it without a claim, he'd have to pay $601. His officemate confirmed this. I asked for a manager and got SK. He reiterated what "Sean"said but, when he saw I wasn't going to pay $601, ... Read More

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DealerRater - Sep 9, 2024

My saga started on 24 Aug when RJ said I needed a new oil pan. Stated it would be $601 but since I had an extended warranty I would pay my deductible. I had to come in at 730a the following weekend. I did and met "Sean". He said that RJ hadn't put in a claim and that, if he did it without a claim, he'd have to pay $601. His officemate confirmed this. I asked for a manager and got SK. He reiterated what "Sean"said but, when he saw I wasn't going to pay $601, he said he would pick up my car and give me a rental on Tuesday when "they" were open. When I agreed to that, he said that he would see if they could do and jumped in my car and took it to the back. "Sean" was acting as if I were "getting ugly". I had to go back to "Sean" 2x for updates and the video of my car only showed my front end. Finally, "Sean" put on the paperwork CDP (customer doesn't pay). But on my copy, it said his name was JG and RJ had put in a claim and the parts would come out to be a $28 and change. Tried calling Amanda Linsey 2x about this and when I return her calls it's always voice mail. I don't what went on there but it was suspicious and it seems the management doesn't care.

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Dropped my vehicle off to fix my tire and had a few other concerns. Service advisor ROY never called me with an update. I had to contact the dealer since it was close to closing time. Was told my tire had to be ordered and wouldn’t arrive until tomorrow. Wasn’t offering a loaner vehicle. Just told my vehicle had to stay. Asked them to look at two other concerns since it was staying for another day. Was never contacted the following day about what went wrong with vehicle, only received a text that it was ready. Was NEVER ... Read More

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Google - Jul 12, 2024

Dropped my vehicle off to fix my tire and had a few other concerns. Service advisor ROY never called me with an update. I had to contact the dealer since it was close to closing time. Was told my tire had to be ordered and wouldn’t arrive until tomorrow. Wasn’t offering a loaner vehicle. Just told my vehicle had to stay. Asked them to look at two other concerns since it was staying for another day. Was never contacted the following day about what went wrong with vehicle, only received a text that it was ready. Was NEVER once contacted by service advisor. The lack of communication with this service advisor is extremely disappointing. The volume button issue was never addressed and neither was the charging station. Service advisor clearly did not take accurate notes of what I had told him regarding the charging station not workin while turned on. Volume button was no longer attached to the car. Left a voicemail for the service manager since the advisor was no where to be found. 0/10 worst experience in the service department. Spoke with Roy and he said he doesn’t need to contact his customers to let them know their parts aren’t available. Please find another advisor. He will not try and rectify any issue. He will simply come up with excuses. Waiting to receive my survey.

Incredibly slow service, even with an appointment. I don’t understand the point of making an appointment here, because the service people seem completely unaware of the services you requested when you show up. They just put your vehicle in line behind everyone else. The time to completion is consistently more than twice as long as they tell you. I just waited 3.5 hours for routine maintenance (oil, rotation, etc.) and a minor recall issue. To add insult to injury, it took them another 30 minutes after service was done to bring my truck around and cash me out. I’m going ... Read More

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Google - Jul 10, 2024

Incredibly slow service, even with an appointment. I don’t understand the point of making an appointment here, because the service people seem completely unaware of the services you requested when you show up. They just put your vehicle in line behind everyone else. The time to completion is consistently more than twice as long as they tell you. I just waited 3.5 hours for routine maintenance (oil, rotation, etc.) and a minor recall issue. To add insult to injury, it took them another 30 minutes after service was done to bring my truck around and cash me out. I’m going to drive up to Boerne for my service from now on. Even with the round trip, I will save over an hour based on my previous experiences with that (far more efficient) dealership.

I went to get an oil change & multipoint inspection of my vehicle but never received my multipoint inspection report like I normally do. This time around the service advisor was more concerned with selling me on more services and parts that I didn’t actually need to replace.

Worst service experience! You tell them a part is broken & they schedule an appt. When you get there they don't even look at the part at all but have you go inside to order the part which is on back order for 2 months.

I dropped my car off for an oil change and the service member called me and stated this. “Your oil pan is stripped where the drain plug goes, if we take the drain plug off there is a chance we won’t be able to put it back on. Would you like us to go forth with the oil change?” I asked how much it would be to replace the oil pan? he said, $800+. I asked him to go forth with the oil change and attempt to put my drain plug back in. He said, ok. (I have one question ... Read More

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Google - May 12, 2024

I dropped my car off for an oil change and the service member called me and stated this. “Your oil pan is stripped where the drain plug goes, if we take the drain plug off there is a chance we won’t be able to put it back on. Would you like us to go forth with the oil change?” I asked how much it would be to replace the oil pan? he said, $800+. I asked him to go forth with the oil change and attempt to put my drain plug back in. He said, ok. (I have one question how did he know it was stripped if he hadn’t pulled it off yet?) I got another call, they were able to put the drain plug back in. Fast forward, I went to another mechanic for my next oil change and asked him to look at the “Stripped oil pan” fortunately for me it was NOT stripped not the plug, not the pan. Things like this warrant a review especially since people think they can trust the dealership with their vehicle. Get a second opinion, people are just trying to take your money, what a shame. I don’t see how I can reply to the response so I’ll put it here. I NEVER got a call or message trying to “clear” things up. Just stop with this charade, dealerships are notorious for these type of things. And when the service was done they did not assure me that it wasn’t stripped and they were wrong they just said “we were able to get in back in” if they would have done this simple thing I would not have written this review. So, thanks a lot for the reply that just lead to you trying to save face for your company.

Terrible experience with Roy, this is my second time having him as my service advisor and I should have known after the first time. He is not friendly or helpful at all. He leaves for the day and does not let me know if my vehicle is ready. Gilbert and Mark both stepped up and helped me and answered my questions.

Can't help but feel ripped off when I come here. 120k maintenance was looking expensive online. ($700 for dealer recommended) Made an appointment and came in explaining I just wanted basic work done. Was told the car would benefit from a bunch of work totalling over 1k. Really felt it wasn't needed and it's on me for agreeing, but tough when an "expert" is telling you it's needed. Wasn't until I was sitting in the lobby that I found there were certain discounts that I was applicable for that weren't even mentioned. They ... Read More

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Google - May 7, 2024

Can't help but feel ripped off when I come here. 120k maintenance was looking expensive online. ($700 for dealer recommended) Made an appointment and came in explaining I just wanted basic work done. Was told the car would benefit from a bunch of work totalling over 1k. Really felt it wasn't needed and it's on me for agreeing, but tough when an "expert" is telling you it's needed. Wasn't until I was sitting in the lobby that I found there were certain discounts that I was applicable for that weren't even mentioned. They were graciously applied, but had I not looked, I would have been SOL. Even with an appointment was told the job would take 6+ hours and when I said I didn't have the time for that, suddenly the job would take half that time. Been coming here since I bought the car 12 years ago, and the car has been really good to me, but the last few times I've been in I just get the feeling that I'm getting hustled by the "friendly" used car salesman with the slicked back hair telling me what is technically best for my car, but not really best for my circumstances. **I cannot reply to the Service Center's reply, but I just want to clarify that I did NOT request the services that were done to the car. I went into the service center to explain that I needed fewer services than were being recommended. (oil, rotation, air filters) the most expensive option online (dealer recommended was $700. I don't know HOW in house I was quoted over 1000 and didn't even get told about running specials until I found them. While I didn't REQUEST the services, I did agree to them because I'm an idiot. But I was left feeling as if I were taken advantage of. So I'm just saying, if you are coming to these guys thinking they have your best interest in mind, think again.

Just left my 2009 Scion XB for a scheduled oil consumption test at Red McComb. Had to wait in my car for about 25 minutes before any team member approached me. I am so disappointed and discouraged about how I was treated this morning. I sat in my car and watched how the service team went to all the other cars but never mine. I wondered why I was being ignored, that's the million dollar question that needs to be addressed. They even helped car owners that arrived after I had been sitting there. I have used this dealership for all ... Read More

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DealerRater - Apr 23, 2024

Just left my 2009 Scion XB for a scheduled oil consumption test at Red McComb. Had to wait in my car for about 25 minutes before any team member approached me. I am so disappointed and discouraged about how I was treated this morning. I sat in my car and watched how the service team went to all the other cars but never mine. I wondered why I was being ignored, that's the million dollar question that needs to be addressed. They even helped car owners that arrived after I had been sitting there. I have used this dealership for all my repairs, so today was definitely a sucked punch to my soul and probably my wallet. My service advisor did apologize for this treatment, but I could tell that it was designed to shut me up so she could get on with her day. I guess it might be time to move on.

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I bought a Tacoma 2023 on April 9, the recall has still not been fixed. The payoff to my trade-in has not been paid and it’s due today 4 May. I keep getting the runaround. I have been on hold for about 20 minutes now I regret buying the truck from Red McCombs. It came from another car lot to me without being checked or inspected. No wonder they made me sign as is so quick. I assumed it was running well.

Updating this rating to Reflect my overall experience with this dealership. The only reason why it's not one star instead of two is because there are a couple of employees there who have go above and beyond. Other than that, that dealership's filled with the most laziest people i've ever had the displeasure of seeing. The courtesy wash more like optional wash. They'll tell you they'll do it then they won't. This has been my experience several times it's always they forget. Honestly, I would never come here if it wasn't for ... Read More

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Google - Apr 4, 2024

Updating this rating to Reflect my overall experience with this dealership. The only reason why it's not one star instead of two is because there are a couple of employees there who have go above and beyond. Other than that, that dealership's filled with the most laziest people i've ever had the displeasure of seeing. The courtesy wash more like optional wash. They'll tell you they'll do it then they won't. This has been my experience several times it's always they forget. Honestly, I would never come here if it wasn't for the free oil changes. I don't even like sitting in the waiting room. This place is horrible.

Over 900$ for a rear tail light assembly. 60$ part 30$ harness and 10min of work. Yall be goofy.

My last two appointment have been disappointing. Left caliper hangers hanging on the springs and only hand tightened the drain bolt. I am having to check their work to make sure it is done correctly. I think RMT changes a premium but only give mediocre service currently. This has not always been the case because I have been their customer for 12 years.

This is my first time coming here and left a bad first impression. I showed up for my 0930 appointment today, 13 Mar, to diagnose a airbag light that has not resolved after several days from a wet passenger seat. I waited thinking it was only going to take a couple hours, but I was wrong. At around 1240, I asked for an update and service advisor stated the technician just started the diagnostics. About an hour later, the service advisor came and told me that they needed more time to diagnose my car and I would either reschedule or leave the car ... Read More

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Google - Mar 13, 2024

This is my first time coming here and left a bad first impression. I showed up for my 0930 appointment today, 13 Mar, to diagnose a airbag light that has not resolved after several days from a wet passenger seat. I waited thinking it was only going to take a couple hours, but I was wrong. At around 1240, I asked for an update and service advisor stated the technician just started the diagnostics. About an hour later, the service advisor came and told me that they needed more time to diagnose my car and I would either reschedule or leave the car for a day. This is unacceptable, they kept my car for hours only to tell me they couldn't figure it out. Such a waste of time. This dealership needs to look at their current process/system and make some changes. This is one of the reasons dealership service departments gets such a bad rep.

This was my first stop over for oil change on my 2006 Tundra and found The service department very regimented, unprofessional and out of touch with customer service etiquette.

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Went 2/14/24. They won’t help you if you have a recall on your vehicle. They will just push you out and tell you we can’t help you even though you have a letter in the mail with your vin number on it with a recall.

Called and verified the vehicle I was interested in was available. Came to test drive it 20 minutes later and it was “just sold”. Salesman do not have integrity, avoid this dealer.

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Service Advisor Thomas Bundick Jr definitely made The Red McCombs Toyota Dealership shine today. On January 23, 2024 he immediately went out of his way to help me — a Customer from McCombs NW Hyundai — since I was getting the runaround throughout McCombs Enterprises. His professionalism, dedication to an excellence, and self-empowerment helped me solve a specific problem that that others passed on to others. Kudos to Thomas, a US Marine that helped another First Responder.

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Just like any other dealership, they want you to buy cars no matter your situation